FAQ
What area do you pickup?
How much does your subscription cost?
$10 within our listed zip codes and $12 outside of our listed zip codes. Extra may be charged for large items and tires.
What area do you pick up?
Within these zip codes 78703, 78704, 78705, 78712, 78722, 78751, 78756, 78701, 78702, 78721, 78723, 78752, 78757, 78731, 78746, 78741, 78742. If you are located outside of these zip codes there may be a higher cost of $12. It is up to Eco Pickups' discretion whether or not we can or cannot pick up items from residences outside of these zip codes.
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Where can I find Eco Pickup on social media?
@ecopickupatx on instagram. @ecopickupatx on facebook
What forms of payment does Eco Pickup take?
Payment may be sent viaVenmo, or Cash. Cash may either be mailed, or placed with your Eco Pick Up items.
What is Eco Pickup's payment policy?
Eco Pickup must be paid the price per pickup the day before we pickup your items. Oversized items and tires will be charged after pickup. These oversized items and tire fees will be sent through an invoice to your given email. This must be paid within 3 days of notice. Payment may be sent viaVenmo, or Cash. Cash may either be mailed, or placed with your Eco Pick Up container and/or items.
How can I contact Eco Pickup?
email ecopickupatx@gmail.com or fill out our contact form on our Contact page.
How will I know when you will pickup my hard-to-recycle items?
Each month, we will send out a newsletter letting our customers know what day we will be picking up their items. This newsletter will include a form asking if you are in need of a pick up or if you would like to opt out for the month.
You can also email ecopickupatx@gmail.com for more information.
Why was Eco Pickup started?
This company is a product of a school project. During our entrepreneurship class, we were assigned a project to create our own businesses. We decided to create a business that would help the environment and the community. Each of us have either taken an environmental science class or are currently in one. While learning about environmental science, we learned what happened to recyclables that were either recycled incorrectly or thrown in the trash. We wanted to make a change and stop this from happening. The city of Austin does not recycle much in the mainstream recycling. There is no current company that does what we do.
What is accessible sustainability?
Accessible Sustainability means an easy way for you to live a more sustainable life and help reduce your carbon footrpint without having to do much.
Can I choose how often Eco Pickup will pick up my Items?
Yes, please fill out our get started form and then if you have more questions, please email us at ecopickupatx@gmail.com
Why do you need my phone number?
We ask for our customers phone numbers in case we need to get in contact with you quickly during a pick up.
What is Eco Pickups process?
What happens to my items once Eco Pickup picks them up?
Eco Pick up will organize your items and drop them off at the correct recycling location. You can learn more about our process here.
Is it possible to get my items picked up before the pick up date?
Yes, please contact us through our contact form or email ecopickupatx@gmail.com
If I would like an Eco Pick Up Box how would I get that?
To purchase an eco pickup box you will need to go to the Get Started page, and sign up for our services. All the inormation about pricing and delievery of the box will be found above the quesitons.
Once I put my items outside my residence is there anything else I need to do?
If you have already paid then no. Please place your items outside your residence in an easy to see place. If you decide to pay through cash or check, please place it in an envelope with your items or mail the cash or check to us. You may also bring out your cash or check when we get to your residence.
I would like to unsubscribe to the newsletter where can I do that?
To unsubscribe to the newsletter please refill out the newsletter form and choose unsubscribe. Eco Pickup will remove you from the list one to three days after you do this.
How does pickup work?
On pick up day, you place your items in front of your residence and we come and pick up your items. If there are any issues, we will contact
What should I do if I have oversized items?
If you have oversized items, please email us at ecopickupatx@gmail.com before the pick up date. This ensures our pickup goes smoothly and all items get picked up.
Where can I sign up?
Head to our Get Started page and fill out the google form. or click here.